Last updated: October 2026
Consumer confidence defines the operational baseline at Oladygo. If an item from your order fails to comprehensively satisfy your personal stylistic standards, our staff is fully equipped to resolve your request. This regulatory text provides clear guidelines governing product returns and fiscal credits.
1. The 30-Day Policy Evaluation Interval
- Return Filing Framework: We execute a strict 30-day return policy. Customers retain exactly 30 calendar days from the documented physical delivery date of the product to request a return file.
- Garment Preservation Rules: To remain eligible for a refund credit, products must be returned in their original unworn, unwashed, and unmarred state, featuring all primary product labels securely attached without tamper marks, and housed in the initial product box packaging.
2. Responsibility for Return Freight Expenses
- Corporate Errors or Damaged Products: If a return is prompted by our error (such as receiving a manufacturing defect, damaged material, or an incorrect item variant), Oladygo accepts full liability for transit fees. A prepaid return shipping label will be generated and emailed to your account. The customer is required to download, print, and securely attach the label to the package before shipping. You will incur zero financial liability.
- Standard Preference Returns (Change of Mind / Inaccurate Sizing): When returns are generated due to subjective taste modifications, fitting miscalculations, or standard change of mind, the customer assumes the entire financial burden of funding, securing, and tracking the return shipment back to our depot.
- Zero Restocking Deductions: We reject hidden penalties. Oladygo enforces a flat $0.00 restocking fee on all approved items. You will never encounter processing, handling, or hidden deductions for returning an item.
3. Absolute Exclusions from Return Processing
Due to domestic healthcare laws and standard consumer hygiene codes, specified product categories are barred from return eligibility:
- Warehouse clear-out final sales, highly discounted clearance products, or digital gift certificates.
- Intimate undergarments, swimsuits, or bodysuits if the original protective hygienic seals or adhesive liners have been opened, broken, or removed.
- Any item displaying noticeable evidence of laundering, personal wear, or user-inflicted damages not originating from courier travel.
4. Sequential Process to File a Return
To execute a successful return, you must adhere strictly to our corporate step-by-step sequence:
- File Return Request Via Email: Send your digital request to our customer support desk at our official email within 30 days of shipment arrival. You must supply your specific Order Reference Number and a clear explanation of your request.
- Evaluation Window: Our customer care agents will review your application within 24 business hours (Monday through Friday, 9:00 AM – 5:00 PM EST).
- Mailing Directives: Upon application approval, we will send the exact physical coordinates of our localized return warehouse along with processing protocols.
- Important Safeguard: Merchandise sent back to our facility without prior official email confirmation will be systematically denied processing. We do not accept Cash on Delivery (COD) packages.
5. Intake Inspection & Quality Verification Timeframes
- Warehouse Audit Timeline: Following physical delivery of your returned item to our center, please grant our quality assurance staff 2–4 business days to audit the condition of the items and clear your refund file.
- Digital Notice: An automated electronic update will deliver to your account email the exact moment our team verifies return compliance.
6. Timeline for Financial Reimbursements
- Instant Processing: Upon successful passing of our warehouse inspection, your financial refund is generated instantly.
- Original Payment Methods: The credit total returns automatically to the original financial account or platform used during your initial checkout (e.g., Credit Card, PayPal, Apple Pay).
- Banking Processing Delays: Please expect traditional financial processing windows, as banks typically require 3–5 business days to display the returned credit on your statement.
7. Faulty or Damaged Product Disclosures
Please run a complete visual audit on your order immediately upon doorstep delivery. If an item arrives broken, defective, or incorrect, you must communicate with our support desk within 7 days of delivery at our customer care email. Provide your order reference number along with clear digital photographs of the item’s defects and the shipping container. We will instantly organize a free brand-new replacement or a full refund, and issue a prepaid label if the item requires return processing.
8. Structural Exchanges
The most secure and efficient method to claim a different size, color, or style is to return your current garment. Once your initial return application is accepted, you can finalize a separate new purchase for the correct item directly on our website storefront. This avoids delivery lag times and guarantees your preferred fashion style does not sell out.
9. Support Desk Contact Details
For immediate answers regarding refund status, return verifications, or exchange tracking, connect with our support agents:
- Email: info@oladygo.com
- Operational Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
- We resolve all return and refund messages within 24 business hours (excluding standard weekends).